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No other Substack will help your customer experience program go from survey-only to AI forward. In the first year alone, I have over 460 artifacts for paid subscribers (i.e., frameworks, models, templates, and prompt packs). This is not a document dump, as each weekly issue will deliver content that builds on the previous week.

Founding Subscribers will also receive quarterly briefs/reports on select topics (e.g., Voice AI vendor overview, CX SaaS platform comparisons, governance repository, etc.) and my ‘CX Toolkit & Operating Model’ pack — over 150 pages of content to build out your CX program.

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